Your Personal Information Protection at rush33

1. Personal Information We Collect

rush33 collects personal information that you provide directly during the account registration process, use of services and communication with our support team. Collecting this information is necessary to ensure you can enjoy a safe, smooth and responsible betting experience on our platform.

Information you provide directly:

• Full name as shown on your identity card (MyKad)
• Identity card (IC) number or passport number
• Date of birth (to verify that you are 21 years of age or older)
• A valid and active email address
• Mobile phone number for two-factor authentication (2FA)
• E-wallet or banking account information for deposit and withdrawal purposes
• Username and password of your own choosing

Information we collect automatically:

• IP address and general geolocation data (country / region)
• Device type, operating system and web browser used
• Login and logout activity records
• Transaction history (deposits, withdrawals and bets) — for compliance and audit purposes
• Session data and duration of website usage

2. How We Use Your Information

The personal information we collect is used solely for purposes related to the operation of the rush33 platform and the delivery of services to users. The following are the main purposes for which this information is used:

• Identity verification: Ensuring every user is a genuine individual who is eligible to use our services, including age verification of 21 years and above.
• Transaction processing: Completing deposits and withdrawals quickly and securely through supported payment methods.
• Customer support: Enabling our team to provide accurate and effective assistance when you contact us.
• Account security: Detecting and preventing fraud, unauthorised account use and suspicious activity.
• Legal compliance: Meeting reporting and compliance obligations under the international licensing we hold, including anti-money laundering (AML) measures.
• Platform improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the design and functionality of the website.
• Account-related communications: Sending you important notifications about your account, security or policy changes.

3. Sharing Information with Third Parties

rush33 respects the confidentiality of user information. We do not sell, rent or share your personal information with any third party for commercial purposes. However, there are limited circumstances where sharing information is necessary:

Approved service providers:

We work with trusted service providers to process payments (such as e-wallet operators, banks and FPX networks) and technology infrastructure providers. These providers are bound by strict confidentiality agreements and are only permitted to process data for purposes specified by rush33.

Legal and regulatory requirements:

rush33 may disclose user information to relevant authorities when required by law, court order, or as part of a legitimate official investigation. In such situations, we will notify you where permitted by law.

Protection of critical interests:

If there is a serious security threat, fraud or suspected criminal activity, relevant information may be shared with the appropriate authorities to protect other users and the integrity of the platform.

4. Data Security Measures

The security of your personal data is our highest priority. rush33 continuously invests in cybersecurity infrastructure to ensure your information remains protected at all times.

• 256-bit SSL/TLS encryption: All communications between your device and rush33 servers are encrypted using industry-standard security protocols.
• Secure password storage: Account passwords are never stored in plain text — they use an irreversible cryptographic hashing algorithm.
• Two-factor authentication (2FA): We encourage all users to enable 2FA for an added layer of protection on their accounts.
• 24-hour monitoring: Our security systems are actively monitored to detect any unusual activity or unauthorised access attempts.
• Regular security audits: Our technical infrastructure undergoes periodic security assessments by independent experts.
• Internal access controls: Only staff with specific job requirements are permitted to access user data, and all such access is recorded and audited.

5. Use of Cookies and Tracking Technologies

rush33 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

• Session cookies: Required to maintain your login during an active session. These cookies are deleted automatically when you close your browser.
• Preference cookies: Save your choices such as language and display settings for a more convenient experience on future visits.
• Security cookies: Help detect and prevent fraudulent activity and unauthorised access to your account.
• Analytics cookies: Collect aggregated, non-identifiable usage data to help us understand how users interact with the website so we can improve it.

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality and experience of the rush33 platform.

6. Your Rights as a User

As a rush33 user, you have certain rights regarding your personal information. rush33 is committed to ensuring these rights can be exercised easily and promptly.

7. Data Retention Period

rush33 retains users' personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. The specific retention period depends on the type of information and any applicable legal or regulatory requirements.

• Financial transaction records are kept for the period required by our licensing authority for compliance and audit purposes.
• Personal information for inactive user accounts is reviewed periodically and managed in accordance with our internal policies.
• System and security log data is retained for the period required for fraud detection and security incident investigation purposes.
• When you close your account, your personal information will be deactivated and subsequently deleted in accordance with established procedures, unless retention is still required by law.

8. Protection of Children and Minors

rush33 operates exclusively for individuals aged 21 and above. We have a zero-tolerance policy on the use of our platform by underage individuals.

We carry out a strict age verification process during account registration. If we find that a user is under 21 years of age, the account will be suspended immediately, all transactions will be reviewed, and we reserve the right to take further action including reporting to the relevant authorities.

If you become aware that someone under the age of 21 has access to a rush33 account or is using this platform, please contact our support team immediately so that appropriate action can be taken without delay.

9. Changes to This Privacy Policy

rush33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or other operational reasons.

When material changes are made, we will notify users via a prominent notice on our website or by email to the address registered in your account. The "Last Updated" date at the top of this document will always reflect the most current version of the policy.

Continued use of the rush33 platform after notification of changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

10. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, our team is ready to help.